Please note the following information regarding our Return + Exchange policies:
Fragrances: Fragrances are not eligible for return or exchange. If you are buying a fragrance for the first time, please refer to our Fragrance Discovery Kits or 10 ML sample sizes prior to purchasing a large amount of fragrance. In the event that you do end up with a large amount of fragrance you will not use, there are many Destash groups available and they are a great place to resell or trade your fragrances.
Wicks: Wicks are not eligible for return or exchange. Because we cannot guarantee the performance of any particular wick in your candle project, please refer to our Wick Selection Guide for guidance and purchase a Wick Sample Kit to conduct a burn test prior to purchasing a large number of wicks.
Vessels: Vessels are not eligible for return or exchange. Please purchase only 1 or 2 samples of new vessels to try out before purchasing a large number.
All Other Products: We do not accept returns or exchanges.
Our Promise: We always ensure customer satisfaction. If you have received a damaged or incorrect item, please reach out to us within 30 days of receipt and we will happily refund or replace the item as quickly as possible. If you have any questions or concerns regarding a product you purchased, please reach out to our Customer Experience Team who will happily assist you in finding a solution that meets your needs.