FAQ – The Wooden Wick Co.

Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate it, please contact your family members and neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact your shipping provider. Additionally, if they are unable to recover your package, please reach out to Customer Service for a replacement.

Taxes are charged by the state for which you are delivering to. Tax rates vary from state to state. If you have a reseller certificate, please submit that to us HERE including the order number(s) you are seeking tax reimbursement for as well as the email address associated with your account so we can mark your account as a Reseller to remove tax on future orders.

Wooden wicks achieve a fast melt pool formation for quick and excellent hot throw

Wooden wicks produce a tantalizing crackling sound when burning

Wooden wicks have no mushrooming with little carbon buildup, debris or sooting

Wooden wicks are rigid and require no straightening

Wooden wicks can be used in all candle wax types

Wooden wicks are applicable to container, pillar, and votive candles

Our wicks are sourced and manufactured in the USA from fsc-certified mills

There are multiple options to choose from for optimal performance and visual aesthetic

Our wooden wicks can be customized to meet your needs

Candle making has evolved from an ancient art born of necessity to a modern day luxury. Today, candle makers know that finding new ways to attract customers attention and stand out in a crowded marketplace of highly creative artisans is an ongoing marketing journey. That’s why we love Wooden Wicks! A truly unique and engaging candle is created using wooden wicks… with a modern appeal, an intriguing visual aesthetic, and an enticing soft crackling sound. The Wooden Wick Co. currently sells to DIY candle makers, national brands and manufacturers in over 70 countries around the world!

The Wooden Wick Co. is the exclusive licensed distributor of the wooden wicks, developed by the creator of the original wooden wick, Lumetique, Inc. As our customer, your wicks are protected under dozens of International patents. Wooden Wick Co. has a quick turnaround time, consistency in high quality product and service, and we offer an extensive product line with unlimited customization options. Not only that, but when you purchase our wooden wicks, we plant a tree and you help improve the living conditions of families in other countries.

Wooden wicks can be customized to have a more unique visual effect and design. Wooden wicks create a unique horizontal flame.In larger diameter candles, wooden wicks can produce a full melt pool with only one wick eliminating the need to use multiple wicks (in most cases). Wooden wicks create an alluring crackling sound when burning for added ambiance. Being rigid, wooden wicks are very easy to use, saving time and money in production. There is no need to secure to a wick bar or dowels and no straightening is needed as there is with cotton wicks, which require a great deal of time to set up.Wooden wicks do not mushroom, have little to no carbon build-up, no debris and no sooting like cotton wicks. Wooden wicks are completely American made, being sourced and manufactured in the USA from the Forest Stewardship Council. There are multiple options available for optimal performance as well as visual aesthetic when using wooden wicks compared to cotton wicks.Wooden wicks provide a modern, unique and more upscale look to enhance a candle’s value.

Making candles with wooden wicks isn’t that different from making candles with cotton wicks. In fact, it’s actually a little easier and less time consuming as there’s no need to straighten or secure the wick with wick bars, dowels or sticks.We suggest following this simple guide:

Determine your wick size using our sample kit and wick selection guide. Secure your wooden wick into the wick clip. Secure the wick clip to the bottom center of your vessel with a wick sticker. Heat your wax to the specified temperature for your wax type. Add your candle scent and dye, if any, to the melted wax in the pouring pitcher (fragrance level and dye have a direct impact on the burn of a candle and you will need to experiment with different levels to achieve optimum performance). Gently pour the wax into the vessel, leaving 1/8″ – 3/16″ / 3.2Mm – 4.8Mm of the wick exposed. If the wick is longer you can trim it to this height after the wax has set. After the candle has cooled: if the surface is uneven or has imperfections, you can carefully use a heat gun to even it out. Be very careful not to burn the wick, this is a quick process of gently waving the heat gun a few inches above the surface to quickly melt it.Once the candle has set, trim the wick to 1/8″ – 3/16″ / 3.2mm – 4.8mm.

Candle making has evolved from an ancient art born of necessity to a modern day luxury. Today, candle makers know that finding new ways to attract customers attention and stand out in a crowded marketplace of highly creative artisans is an ongoing marketing journey. That’s why we love Wooden Wicks! A truly unique and engaging candle is created using wooden wicks… with a modern appeal, an intriguing visual aesthetic, and an enticing soft crackling sound. The Wooden Wick Co. currently sells to DIY candle makers, national brands and manufacturers in over 70 countries around the world!

Wooden wicks achieve a fast melt pool formation for quick and excellent hot throw. Wooden wicks produce a tantalizing crackling sound when burning. Wooden wicks have no mushrooming with little carbon buildup, debris or wooden wicks are rigid and require no straightening wooden wicks can be used in all candle wax typesWooden wicks are applicable to container, pillar, and votive candlesOur wicks are sourced and manufactured in the USA from FSC-certified millsThere are multiple options to choose from for optimal performance and visual aesthetic

Both FedEx Overnight and FedEx 2 Day will receive expedited order processing. Orders shipped with these methods will be fulfilled within 1-3 business days from purchase. During peak or holiday seasons, this may be increased to up to 5 business days due to high demand. All other methods will process in 3-7 business days or otherwise noted on the product page.

Please note that FedEx and USPS do NOT scan in packages at our facility. They pick them up in large trailers and on pallets and scan them at their hubs. If there are no scans for 1-2 days, the package has already left our facility (excluding weekends). The carriers are extremely overwhelmed right now so please allow more time for the package to be scanned in. If there is no movement for 3 days on a package, we are happy to send a replacement.

After your order has been placed, you can expect ready-made wicks and all other supplies to ship within 3-7 business days. Custom Wicks can take from 1-3 weeks. Once your order has shipped, you will receive a confirmation and tracking number via email. Many orders ship in multiple packages. If you receive only part of your order, please allow an additional 1-2 business days for the remainder of your order to ship.

We do! If you are an International customer, USPS does not provide tracking for packages once they leave the United States. We are unable to give you any further information beyond what the tracking shows. To track packages for the entirety of their journey, we recommend selecting FedEx International Priority for all International orders.

Effective as of February 2020, Russia will no longer be allowing personal packages to be imported into the country. If you are shipping to Russia, please address your order to a business address and include your business name to ensure delivery. We also recommend shipping via FedEx International Priority to ensure you are able to track your order across US borders.

Please note the following information regarding our Return + Exchange policies:

Fragrances: Fragrances are not eligible for return or exchange. If you are buying a fragrance for the first time, please refer to our Fragrance Discovery Kits or 10 ML sample sizes prior to purchasing a large amount of fragrance. In the event that you do end up with a large amount of fragrance you will not use, there are many Destash groups available and they are a great place to resell or trade your fragrances.

Wicks: Wicks are not eligible for return or exchange. Because we cannot guarantee the performance of any particular wick in your candle project, please refer to our Wick Selection Guide for guidance and purchase a Wick Sample Kit to conduct a burn test prior to purchasing a large number of wicks.

Vessels: Vessels are not eligible for return or exchange. Please purchase only 1 or 2 samples of new vessels to try out before purchasing a large number.

All Other Products: We do not accept returns or exchanges.

Our Promise: We always ensure customer satisfaction. If you have received a damaged or incorrect item, please reach out to us within 30 days of receipt and we will happily refund or replace the item as quickly as possible. If you have any questions or concerns regarding a product you purchased, please reach out to our Customer Experience Team who will happily assist you in finding a solution that meets your needs.

We want to provide you with the best experience possible, so we take customer satisfaction very seriously. Because candle making is a complex procedure with many extenuating factors, we can not guarantee how a wick will perform or crackle in your particular wax blend and vessel. Please begin with the Wick Sample Kit and perform all of the necessary testing to determine the best wick for your particular candle. Our YouTube Channel is an excellent resource to get you started.

Trim the wick to 1/8″ – 3/16″ / 3.2Mm – 4.8Mm this is extremely important.Place candles on a heat-resistant surface in a safe, draft-free, undisturbed space with moderate ambient temperature.Light the candles and note the time. Do not leave candles unattended.After two hours observe the melt pool. At this point, the melt pool should have reached the full diameter of the candle. If it has not reached the edges, it’s likely that the wick is too small or the wick was too long when lit.Record the details of the melt pool, the flame height, and any smoking or sooting. (We suggest taking a photo for easy reference.)After four hours, take note of the details once again and extinguish the candle. The melt pool should reach the edge of the vessel and be ½” / 12.7Mm deep. If the melt pool is deeper than ½” / 12.7Mm, or if the flame is too high, the vessel is too hot, or there is any sooting, the wick is too big.Let the candle cool completely for several hours and repeat the steps above. Before each lighting of the wooden wick, be sure to gently tap off any ash or burnt-top edge.

The Wooden Wick Co. is a licensed distributor of wooden wicks developed by the creator of the Original Wooden Wick. Our patents cover wooden, semi-wooden or fibrous wicks exhibited in a planar, multi-layered, curved or varied shape wicks. For more information on Wooden Wick's technology click here. Each wooden wick purchase on our website comes with a patent-protected license. The “click wrap” license is personal to the purchaser of the wicks and lasts until the completion or termination of the use of the wooden wicks (the specific wicks purchased on website). The license agreement gives customers the right/license to use the wooden wick technology and the terms of its use.

The purpose of the marking requirement is to meet our statutory obligations under 35 U.S.C. § 287. We must ensure that any and all licensees are marking their covered products, and providing constructive notice to the public that the product is patented. All candle products (whether a wooden wick, candle, box, hang-tag or other form of packaging) must be consistently and always marked as being covered by the applicable patents and patents pending.

While sometimes overlooked by businesses, compliance with the statutory requirements for patent marking is critical to companies (and their licensees) that hold one or more patents. The purpose of the marking requirement is to meet our statutory obligations under 35 U.S.C. § 287. We must ensure that any and all licensees are marking their covered products, and providing constructive notice to the public that the product is patented.

We request that you provide us with your company name and the brand name (if different than your company name) for each candle that you manufacture so that we know where our wooden wicks are being used in the marketplace; that you are protected under the licensing agreement; and, your candle products are not susceptible to patent infringement.

While our candle fragrances are phthalate free and paraben free, high-end luxury fragrances of superior quality, they are not all 100% natural. The majority of our candle fragrances contain a combination of essential oils and fragrance oils that are formulated for optimum performance in a candle. However, we do have a line of 100% Natural Fragrances available as well!

Yes! You can absolutely use essential oils in candle making. In fact, almost every fragrance oil we offer also contains natural essential oils. Essential oils, especially citrus, tend to have lower flash points than fragrance oils. You need to be aware of your essential oils flash point, so that you add the oil to your melted wax when the wax is lower than the essential oils flash point. We suggest adding 5-10 degrees F lower than the flash point. This ensures that your essential oil will not burn off, or degrade during the candle making process.

The list is literally endless! Essential oils are incredible, concentrated ingredients that can be used in many home fragrance and personal care products such as: candles, soaps, diffusers, melts, room sprays, body sprays, perfume, bath bombs, body scrubs, body lotion, shampoo, conditioner, face and body oils, hand sanitizers, linen sprays, facial mists, and that is literally just a few! Essential oils are also used medically and internally around the world. Not all essential oils are 100% skin safe or safe to ingest, so check each product page in “The Details” section to be sure.

If we’re talking candle making (and we often are), then our recommended dosage for fragrance or essential oil is 8-12% by weight. We suggest starting by using the same % as suggested for fragrance oils, and then scaling up or down based on your desired performance and scent throw. When making your own products, there is often no “easy answer”... it’s best to test things out, and if we’re being honest, that’s half the fun anyways! Some oils will be stronger than others, with fragrance or essential oils, and you may be able to decrease or need to increase your percentage based on your desired results.

Only our Virgin Coconut Soy and Coco Apricot Créme waxes contain a miniscule amount of highly refined food-grade paraffin. We add a small amount of food grade paraffin because we have found it to enhance the performance of our wax and give an excellent hot throw. Scientific studies have proven paraffin wax to burn just as cleanly as soy, beeswax, or palm. And the highly refined food-grade nature of our paraffin puts it in the natural category. Contact us to read the study.

We love melt and pour soap because it is extremely easy for beginners to use! In fact, it is a great activity to do with your kids or family as well. To make melt and pour soap, simply cut up your block of soap into small pieces, and microwave in spurts of 20-30 seconds until the soap has completely melted. From there, you can add your fragrance and any other fun ingredients like mica, dyes, and dried botanicals to customize your creations!

Lathering, also known as the froth or bubbles that soap creates, is primarily caused by synthetic detergents or SLS in a soap base. However, 100% natural soap bases, like ours, can lather too! Soap naturally creates small bubbles when in contact with water. While you won’t see as much lather as with synthetic soap ingredients, we far prefer the safety of using 100% natural soap. Our bases do not contain any SLS or synthetic detergents.

We do not suggest adding any other oils to our melt and pour bases. The beauty of melt and pour soap is that it is already a perfectly created, stable soap as is! Adding additional oils to your base will alter the hardness and performance of your soap. You can however add fragrance, micas, exfoliants, dried botanicals, and dyes to customize your soaps!

The amount of bars you can create depends on the oz fill of each bar you plan to create. To determine how many bars you can make, first choose your mold, then determine the oz fill of the mold, and that will tell you how many bars can be created! For example, if your mold makes 3oz bars of soap, you can make at least 5 bars from a 1lb block.

Our bases can be used to create so many different products, we could go on and on about them! However, we will stick to the most popular ones here. Organic + Wildcrafted Witch Hazel = Best for Room, Body, Linen, and Facial Spray. Organic Alcohol + Witch Hazel = Best for Hand Sanitizer, Surface Cleaner or Body Spray.

Organic Sugarcane Alcohol = Best for Hand Sanitizer, Surface Cleaner or Perfume.

Easy peasy! Simply pick your bottles, pick your base (we suggest Organic Alcohol + Witch Hazel, and pick your fragrance. Combine base and fragrance, add to bottles, shake and spray! We suggest 3-6% fragrance load. You can use essential oils or fragrances, plus you can also add crystals for a little sparkle. Be sure to use at least 60%-95% alcohol when making hand sanitizer. This base contains 75% alcohol.

Ready to smell amazing? Simply pick your bottles, pick your base (you can utilize EITHER Organic + Wildcrafted Witch Hazel or Organic Alcohol + Witch Hazel), and pick your fragrance. Combine base and fragrance, add to bottles, shake and spray! We suggest 3-6% fragrance load. You can use essential oils or fragrances, plus you can also add crystals for a little sparkle.

Making your own perfume is both fun and easy to do! Simply pick your bottles, pick your base Organic Sugarcane Alcohol and pick your fragrance. We suggest using one of our Luxury fragrance oils. If you aren’t sure which one to use, our Luxe + Chic fragrance discovery kit is a great place to start. Combine alcohol and fragrance, add to bottles, and you’ve done it! We suggest using 20-25% fragrance load. You can use essential oils or fragrances, plus you can also add crystals for a little sparkle.

While it isn’t necessary per say, it sure does make things a lot easier! If you don’t use a wick sticker, the wick will move about and you may end up with a candle with an off-center wick. As all of us candle makers know, an off center wick is no good. Additionally, as the candle burns near the bottom, the wick sticker helps to keep the wick assembly secure and in place when the wax is completely liquefied, ensuring the utmost safety to those burning the candle.

While 1 pound equals 16 ounces, there is information that says that one pound of wax equals 20 ounces by liquid volume. We tried that theory and found that did not quite work for us and we ran short of wax. We are going to stick with 1 pound of wax is equal to 16 oz of liquid wax; therefore, one 5 pound slab of wax equals roughly 80 oz of liquid wax. If you were making 10 oz candles, this would create 8 candles. If you were making 8 oz candles, this would create 10 candles.

The recommended temperature for adding our Eco Dyes is 180 F / 85 C or cooler. Exposing the dyes to higher temperatures for prolonged periods of time may cause fading or color alteration. Color can vary based on your wax type, fragrance, and any other additives, so be sure to test and take notes to achieve your desired vibrancy.

The Perks levels reset every 12 months from the date that the level was reached if you do not reach the required spend to maintain the threshold. For example, if you are at The Enthusiast ($250 threshold), and EARN that level on August 8th, you have until August 8th the following year to reach the qualified spend level amount ($250) again – or your tier will reset to the Enthusiast. When you move up a tier, that erases your previous “earn date” and replaces it with the new date when you reached the newest tier. You have 12 months to maintain that newly acquired tier.

“Approved”: These points can immediately be redeemed for a discount voucher.

“Pending”: These points need to be verified before they can be redeemed. This typically applies to purchases, reviews, and referrals. The approval period is 14 business days.

“Cancelled”: These points will not be added to your total point balance. This will happen if you cancel a purchase; the points will accordingly change from “pending” to “cancelled”.

Perk points are not refundable. Once a voucher is redeemed on your Perks dashboard, we cannot reverse it. It does not expire so if you missed using it on this order, you can save it and use it on another! In the event your order is cancelled and you redeemed a voucher on the purchase, the points for the voucher redemption will automatically return to your account.

COMMON QUESTIONS

WHY WOODEN WICK

SHIPPING + RETURNS

MAKERS TIPS

THE PATENTS

DISTRIBUTOR DETAILS

FRAGRANCE

ESSENTIAL OILS

WAX

WICKS

THE SOAP SUPPLIES

THE HAND SANITIZER, ROOM + BODY AND PERFUME SPRAY SUPPLIES

THE MAKERS SUPPLIES

ENHANCERS

THE DIFFUSERS

ECO DYES

NATURAL POWDERS

THE PERKS

NEXT TOP MAKER FAQ