What are The Perks?
The Perks program is our way of showing how much we appreciate you! You can earn perks by referring friends, purchases, and much more. Perks can even be used to earn discounts toward purchases – that means the more you collect, the more you save!
Who can join?
Anyone can join The Perks rewards program. Once you create an account, you will be automatically enrolled in the program. See Terms & Conditions for further details.
How do I earn points?
You’ll earn points just for creating an account! After that, you can also earn points by following us on social media, making purchases, referring friends, and more. To see all the ways you can earn points, please refer to the table above.
How do I redeem my points?
Select the “Get Vouchers” tab, located in The Perks section of your account. If you have enough points, you can claim them for a redeemable voucher. At this time only one voucher may be redeemed per order and cannot be combined with other discounts.
What are redeemable vouchers?
A redeemable voucher is a discount code for an amount off your purchase. To redeem, these voucher codes should be applied in the “Promo Code” section during checkout. Vouchers may not be combined or used with some discount codes.
Why do I only have one option for a voucher?
We want to reward our loyal Wooden Wick Co. shoppers. That’s why we now have unique voucher options that get better with each reward tier!
Is there a maximum amount of points that I can learn?
Nope, the sky's the limit! You can’t cap creativity ;)
Does my Perks tier ever change?
The Perks levels reset every 12 months from the date that the level was reached if you do not reach the required spend to maintain the threshold. For example, if you are at the Savvy ($250 threshold), and EARN that level on August 8th, you have until August 8th the following year to reach the qualified spend level amount ($250) again – or your tier will reset to the Savvy. When you move up a tier, that erases your previous “earn date” and replaces it with the new date when you reached the newest tier. You have 12 months to maintain that newly acquired tier.
How do I get points for following on social media?
Simply log in to your account and go to the The Perks dashboard. Select the tab “Earn Points” and click on any of the social media outlets you wish to follow. Log in to that platform and “like” or follow us! If you already follow us, simply unfollow then follow again to get points for the action.
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What do the 'approved', 'pending' and 'cancelled' statuses mean?
“Approved”: These points can immediately be redeemed for a discount voucher.
“Pending”: These points need to be verified before they can be redeemed. This typically applies to purchases, reviews, and referrals. The approval period is 7 business days.
“Cancelled”: These points will not be added to your total point balance. This will happen if you cancel a purchase; the points will accordingly change from “pending” to “cancelled”.
Can I use my points during checkout?
Your points must first be redeemed for a discount voucher, which can then be applied to your purchase total during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us at ThePerks@woodenwick.com to be disenrolled. Please note that any points accrued will be lost, and will no longer available should you decide to enroll again.
Where can I report a problem or give feedback?
You can email us anytime at create@woodenwick.com.
Are The Perk points refundable?
No. Once The Perk points are redeemed, they are non-refundable.
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